Refund policy

Return & Exchange Policy

Thank you for shopping with SelectedByMe.
We want you to love every piece you order from us. If something isn’t quite right, we’re here to help make it right.

1. Return Eligibility

• You may request a return or exchange within 7 days of receiving your order.

• Items must be:

  • Unworn, unwashed, and unused

  • With original tags and packaging attached

• Please note we do not accept returns for:

  • Sale or discounted items

2. How to Request a Return

• Contact us via Instagram selectedbyme.ae or email selectedbyme.info@gmail.com

• Include your order number, item name, and reason for return.

• Once approved, we’ll share the return address and instructions.

3. Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• Items must be returned using a reliable courier with tracking.

• Please keep your shipping receipt until your return is confirmed received.

4. Refunds & Store Credit

• Refunds are processed within 7–10 business days after we receive and inspect the item.

• Refunds will be issued to your original payment method or as store credit.

• Delivery fees are non-refundable.

5. Exchanges

• Exchanges depend on availability.

• If your desired size or item is unavailable, we’ll issue store credit instead.

6. Faulty or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos.

• Once verified, we’ll arrange a free replacement or full refund.

7. Important Notes

• Returns that do not meet the above conditions will not be accepted.

• Cash-on-Delivery (COD) orders are eligible for store credit only.

• This policy complies with the UAE Consumer Protection Law (Federal Law No. 15 of 2020).

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For any return or exchange request, please contact us:
📧 selectedbyme.info@gmail.com

📱 Instagram: selectedbyme.ae